Refund and Cancellation Policy
1. Cancellation Policy Customers may cancel their order before accessing or downloading the digital product. Once the product has been accessed, cancellation is not permitted.
2. Refund Eligibility Refunds are only issued under the following conditions:
Accidental duplicate purchase of the same product.
Technical issues preventing access to the product that cannot be resolved by our support team.
Failure to receive the product due to a verified system error on our part.
3. Refund Request Process Customers requesting a refund must contact our support team at [support@digicards.click] within [30 days] of purchase, providing relevant details, proof of purchase, and the reason for the request. Each case will be reviewed, and an appropriate resolution will be provided.
4. Non-Refundable Cases Refunds will not be granted in the following cases:
Change of mind or incorrect purchase.
Incompatibility with a customer's device or software unless explicitly stated in the product description.
Failure to understand the product's features before purchase.
Violation of our terms of use or misuse of the product.
5. Processing Time Approved refunds will be processed within [30 days] and credited back to the original payment method. Processing times may vary depending on the payment provider.
This policy, terms, and conditions are effective as of 19/02/2025 and may be updated periodically.